Help topics for our clients

This page contains information that may be of help to Webgloss clients.

It details how to set up your email accounts on your PC and how to collect your email from the web even if you are away from home. Information about the transferral of domains to Webgloss and requesting updates to your website are also included - click on a topic title or just scroll down the page.

Email settings

Please note that these settings only apply to your email accounts with Webgloss - not with any other email provider.


POP3 (for incoming mail)

Hostname: mail.yourdomainname.co.uk
(substitute your own domain name for 'yourdomainname.co.uk')



SMTP (for outgoing mail)

Hostname:
This is not controlled by Webgloss - the SMTP server that is used to send outgoing email from your computer is provided by your Internet Service Provider (your ISP) - the company you use to dial up to the Internet. Please contact them and ask what SMTP server you should be using.

Username:
yourname@yourdomainname.co.uk
(your full email address with Webgloss)

Password:
As agreed with Webgloss - please contact Webgloss if you are unsure of this.



Click here for detailed instructions of how to set up your email accounts in Outlook Express

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Collect your email from the web

If you are having problems with collecting email or you are travelling away from home, you may collect your email from the following web page:

http://webmail.yourdomainname.co.uk
(Substitute 'yourdomainname.co.uk' for your own domain name).

Enter full email address or just the first part of it into the Login box (e.g. john@johnbloggs.co.uk or john).

Your email password should be entered in the Password box - please contact Webgloss if you need reminding of your password.

NB: If your email is forwarded to another email address you will not be able to use this facility. If you would like a forwarding arrangement cancelled to enable use of web mail, then please contact Webgloss.

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Domain names

Your domain name is the address of your web site on the Internet.

The only characters allowed in a domain name are the 26 letters of the standard alphabet, numbers 0-9, and hyphens (-).

A domain cannot begin or end with a hyphen, but it can contain a hyphen. Underscore characters and spaces cannot be used in domain names.

Names must have a minimum of 3 and a maximum of 63 letters (this figure does change though and may be different at the time of registration).


Can I have a 2 letter domain name? click here to find out


Below are examples of domain names:

teddies-galore.co.uk
allthebestbaskets.co.uk
freedom.org.uk
gifts-for-you.com

To access these through a browser, such as Internet Explorer, you would type:

http://www.teddies-galore.co.uk
http://www.allthebestbaskets.co.uk
http://www.freedom.org.uk
http://www.gifts-for-you.com

It is imperative that your business does not 'lose' its domain name and, for that reason, Webgloss will ensure that it is renewed prior to its expiry. All domain names have to be renewed - once every two years for a co.uk type and once every year for a .com type. Webgloss charges £20 for this and will send an invoice to you at the appropriate time.

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Is my chosen domain name available to register?

Just ask us to check the availability for you.

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Transferring your domain name to Webgloss

If you already have a domain name, wish to keep it and are joining Webgloss, your domain will need to be transferred.

As you are the client and owner with your current host it is only you who can instruct the transfer. Webgloss can help and advise but, by law, we are unable to do this on your behalf.

Please be aware that some registrars may charge a release fee.

For details please click on the following, depending on the type of domain you wish to transfer:


How to transfer a .co.uk domain - click here

How to transfer a .com domain - click here


We currently charge £20 to transfer a domain in to Webgloss. If at any time you decide to leave us and wish to transfer your domain from Webgloss to another host, we do not charge for this service.

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Alterations and website changes

Most of our packages include a number of alterations per month. It is essential that you understand the definition of an alteration - this may be viewed here. Additional alterations are charged at £20 per hour.

We will always send you a costing prior to the work being commenced.

Changes to your website should be emailed to wgadmin@webgloss.com.

Please be aware that updates may take up to three weeks to be implemented. This should be taken into account when you plan your alterations.

If your request is urgent then please tell us and we will do our best to update your site quickly.

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